Complaint Investigation Report

Based on observation, accessible toxins (shampoo, body wash, lotions, toothpaste, and perfumes) were observed in 2 out of 10 resident apartments in memory care. The toxins were immediately locked during the visit. Based on record review, 1 out of the 2 residents may not have direct access to personal hygiene items.

Based on observation, 1 out of the 2 facility stairwells contained large items that obstructed the passageway. Facility staff immediately removed the items during the visit and LPA observed the stairwell to be free and clear of obstruction.

The Department has investigated the above allegations and the preponderance of evidence standard has been met. Therefore, the Department found the above allegations to be SUBSTANTIATED. Deficiencies were cited per California Code of Regulations, Title 22. See LIC9099-D.

A plan of correction was developed with the Executive Director and a copy of the report and appeal rights was provided.