Complaint Investigation Report

Regarding the allegation, facility does not have enough staff to meet the residents needs, according to the reporting party, it was observed that it was 11am and Resident 1 (R1) was still in bed, the blinds were closed, room was dark, and he/she still had not been fed breakfast.

During the investigation, LPA interviewed staff. Staff interviewed indicated that there is enough staff in memory care and they are also using agencies. In addition, staff interviewed indicated that staff work really closely together and are experienced. During the visit today, LPA observed 2 caregivers and 1 med-tech in the assisted living unit and 5 caregivers and 1 med-tech in the memory care unit.

Regarding the allegation, staff are leaving residents soiled, according to the reporting party, the facility staff are supposed to change and toilet the residents every couple hour, however while helping Resident 1 (R1), he/she was observed to be completely soaked.

During the investigation, LPA interviewed staff members. Based on staff interviews, residents are being checked on and changed every two hours or as needed if they soil themselves sooner.

Based on interviews conducted, observations and record review, the Department has determined that the above allegations are UNSUBSTANTIATED. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur.

Report is reviewed with the Business Office Manager and a copy is provided.