Complaint Investigation Report

Based on record review and interview, as of August 2022 the residents being investigated are no longer resides at the facility.

From 08/08/2022 – 08/11/2022, 5 out of 5 staff members were interviewed. 3 out of 5 staff members interviewed were familiar with medication management. 2 out of 5 staff members do not handle medications. 1 out of the 2 staff members does not provide direct resident care and was not asked questions regarding the allegation.

4 out of 4 staff have never observed staff pre-pour medications. 3 out of 4 staff have never observed medications on the floor. 1 out of 4 staff has observed medication on the floor. Staff state to follow the facility’s procedures after they observe medication on the floor.

From 08/08/2022 – 12/01/2022, 5 out of 5 residents were interviewed. 4 out of 5 residents states to have never seen medications on the floor. 4 out of 5 residents state the staff has not mismanaged their medications. 1 out of 5 residents was not able to answer the interview questions.

Staff handles residents in a rough manner

From 08/08/2022 – 12/01/2022, 5 out of 5 residents were interviewed. 5 out of 5 residents state to have not been handled in a rough manner nor have staff forced them to do anything. 5 out of 5 residents stated positive feedback towards facility’s staff.

Staff failed to follow residents’ prescribed diet plans

On 08/08/2022, 5 out of 5 staff members were interviewed. 5 out of 5 staff members were not aware of staff failing to follow residents prescribed diet plans. Based on interviews, the facility has a dietary communication form that goes to the kitchen, which will show if the resident has a special diet. All food being given to the residents are prepared in the facility’s kitchen by the facility’s culinary service director. PAGE 2 OF 4.