Complaint Investigation Report, 05/02/2025 — Elim Care Home, Morgan Hill CA

It was stated that on Wednesday, 04/23/2025 resident (R1) complained of bug bites on his/her arms. Staff checked R1's body and did not observe bug bites other than R1's arm. The ADM fumigated R1's bedroom using an insect eliminator fogger and observed about a couple dead bed bugs after the fumigation. ADM contacted the pest control company for an inspection, in which the pest control company's first availability to inspect the facility was on Friday, 04/25/2025. ADM denied observing any live bed bugs in R1's bedroom. R1 continued to sleep in his/her bedroom that night.

On Thursday 04/24/2025, ADM purchased multiple bed bug foggers and fumigated R1's bedroom while R1 was attending day program. ADM observed about 2-5 dead bed bugs after fumigation. ADM denied observing any live bed bugs in R1's bedroom. R1 continued to sleep in his/her bedroom that night.

On Friday 04/25/2025, ADM fumigated R1's bedroom and observed about 2-5 dead bed bugs after fumigation.

On Friday 04/25/2025, the pest control company also inspected the facility and confirmed the presence of bed bugs in R1's bedroom. The pest control company recommended to do heat treatment for the entire house in case the bed bugs were also inside the walls. ADM states the first availability for a heat treatment was on Thursday 05/01/2025. R1 was moved out of his/her bedroom and was temporarily sleeping on the living room couch awaiting proper treatment to eliminate the bed bugs in R1's room.

Throughout the weekend, the staff were cleaning out R1's bedroom and throwing away a majority of R1's personal belongings per the instruction of R1's authorized representative. The ADM fumigated R1's bedroom using the bed bug foggers until Monday, 04/28/2025. ADM states they also purchased and used this UV light that helps to eliminate insects and bed bugs.

On Tuesday 04/29/2025 - Wednesday 04/30/2025, ADM states they did not fumigate R1's bed room but used diatomaceous earth powder and just sealed R1's room while waiting for their heat treatment on Thursday, 05/01/2025. Page 2 of 3.