Complaint Investigation Report

434700108-5-15-2024-47-HC-WSCT-D5SUU3-20240531155253

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

HOME CARE SERVICES , 744 P STREET, MS 09-14-90

This is an official report of an unannounced visit/investigation of a complaint received in our office on

04/23/2024 and conducted by Evaluator Ramsey Chimienti

COMPLAINT CONTROL NUMBER: 47-HC-20240423080849

Home Care Aides are not registered on the Home Care Aide Registry prior to caring for clients.

Home Care Services Branch (HCSB) Analyst, Ramsey Chimienti, completed a follow-up complaint investigation via phone/email regarding the above allegation. Analyst Chimienti spoke to Licensee, Marlon Galang. The analyst explained that he was finalizing a complaint investigation regarding the above complaint.

The analysts reviewed a list of documents that were previously made available by Mr. Galang in order to complete the investigation. The requested documents included payroll, previous two Quarterly DE9 tax reports submitted by the company, last six weeks of payroll reports, a list of all W2 employees.

Based on Analyst’s observations and interviews, the preponderance of evidence standard has been met, therefore, the above allegations are found to be SUBSTANTIATED. Health and Safety Code, Division 2,

Chapter 13, Article 7, Section 1796.43(a) is being cited on the attached LIC 9099D.

Analyst Chimienti concluded the visit with an exit interview via phone and provided a copy of the HCS 9099 and 9099D investigation reports along with appeal rights.