Complaint Investigation Report

On 12/19/2023, LPA Rai conducted interviews with residents ( R1 to R8). Based on interview of R1 to R5 and R8, R1 to R5 and R8 does not use an emergency call pendant. R6 & R7 - uses an emergency call pendant, R1 to R8 have an emergency call button inside the bathroom that can be used in case of emergency. The emergency has a cord that residents need to pull for any life threatening situation.

On 9/15/2024 at 12:10 p.m. LPA Partoza conducted additional interviews with staff (S3 to S7). Staff 4 (S4) demonstrated to LPA how the check in button works.

At 12:10 p.m. LPA interviewed staff 4 (S4). S4 stated that the check in buttons is used to notify the facility that the resident is present in their apartment. A report listing the residents who checked in is printed each morning and if a resident's name does not appear on the list the front desk calls the resident and have a staff check on the resident. Residents should check in between the hours of 12:00 a.m. to 9:00 a.m. each day.

At 12:15 p.m. LPA was accompanied by staff 3 (S3) to the memory care area and asked S3 to accompany LPA and demonstrate how the call button works.

At 12:30 p.m. LPA interviewed S5, and S5 demonstrated how the check in button works, how they turn it off. In the memory care unit the staff are the ones who alerts the front desk and uses the check in buttons, the check in button has a red cord that they pull and is located in the bathroom. A red light flashes if the battery is low.

At 12:45 p.m LPA interviewed staff 6 and 7(S6 and S7) and accompanied LPA to 2 resident's unit, of which one was recently vacated and 1 was occupied. S6 stated that the call buttons are used to check that the resident is in their room. S6 demonstrated that each resident has a pendant that is used to call the caregivers. S7 stated the check in is not for the caregivers but is used to account for the resident. S7 demonstrated how the check in button works and the pendant for each resident when pushed goes directly to the caregiver's pager. S6 demonstrated how a caregiver turns off the pendant. S5 demonstrated how the caregiver receives notification from the pendant. S6 and S7 stated that red light flashing from the check indicates low battery and maintenance is called to replace the battery.