Complaint Investigation Report

On 05/07/2025, LPA interviewed Executive Director (ED) Meghian Geul. ED stated housekeepers clean resident rooms once per week. ED stated caregivers take out trash from resident room after they visit residents. ED stated caregivers visit/check residents more often to take out soiled diapers/trash if residents are incontinent. ED stated residents receive 2 showers per week. ED stated residents have laundry service once per week and as needed.

LPA interviewed Housekeeper/Maintenance Director (HD). HD stated housekeepers clean resident rooms once per week. HD stated housekeepers conduct laundry for residents' bed sheets and linens once per week. HD stated that caregivers conduct laundry for residents' clothes.

LPA interviewed previous Director of Assist Living Unit (DAL), DAL stated housekeepers clean resident room once per week. DAL stated housekeepers conduct laundry of bed sheets and linens for residents once per week and caregivers conduct laundry of resident clothes once per week. DAL stated caregivers take out trash for residents when they visit resident rooms.

LPA interviewed 7 caregivers, 7 out of 7 caregivers stated they take out trash for residents when they visit resident rooms.

LPA toured resident R1's room and interviewed R1. R1 stated housekeepers clean the room once per week. R1 stated caregivers take out trash from the room when they visit the room. LPA observed washing machine and drying machine in the room. LPA did not observe trash on the floor or on table in the room. LPA did not observe many soiled clothes in the laundry basket. R1's room was clean and in sanitary condition.

LPA toured 7 other resident rooms and interviewed 7 residents. 7 out of 7 residents stated housekeepers clean their rooms once per week. 7 out 7 residents stated laundry was conducted at least one time per week by the facility staff or by themselves. No trash was observed on the floor or on table in the rooms. The rooms were observed clean and in sanitary condition.