Complaint Investigation Report
On 5/8/2023, the Department received a complaint alleging staff mishandling resident's medications. It has been alleged resident R1's Medication #1 was not on the doctor prescribed medication list, and it has also alleged Medication #2 was not being administered.
On 05/18/2023, LPA interviewed Director of Memory Care (DMC). DMC stated the facility staff administer medications to resident R1 based on the doctor's prescriptions orders. DMC stated R1's family member requested to stop Medication #1 for R1, but the facility staff explained to R1's family member that a medication cannot be stopped without R1's physician order. DMC was unable to provide the exact date that R1's family member requested to stop R1's Medication #1.
Based on document review, Medication #1 was prescribed to R1 by R1's PCP to start on from 3/9/2023 to 3/30/2023, and the Medication #1 was stopped by the doctor on 3/31/2023 and the medication was not administered to R1 after 3/31/2023..
A review of R1's doctor prescriptions, there was no prescription given to R1 for Medication #2 and the Medication #2 was not found in R1's medication list.
Based on the interview and review of R1's medical document, no evidence to indicate the facility staff mishandling R1's medications.
On 5/8/2023, the Department received a complaint alleging the facility having an outbreak of Norovirus. It has been alleged that the facility had an outbreak of Norovirus in April 2023.
On 5/18/2023, LPA interviewed Previous Executive Director Lauren Powell (PED). PED stated in April 2023, the facility only has one Norovirus case of resident. PED stated the facility sent the incident report to Community Care Licensing (CCL) office.
Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction