Complaint Investigation Report

ADM stated, regarding the incident between R1 and R3 occurred in R3’ bedroom. ADM stated, Staff S1 showed witness W1, R3’s bedroom. ADM stated as the bedroom door was being opened, R3 was going to kiss R1 and touched R1’s private area. S1 asked R1 to stop.

On June 4, 2025, LPA’s Chang and Rai interviewed residents R2 and R4. Both residents were unable to respond to LPA’s questions and/or did not want to provide answers to questions posed.

LPA Chang and Rai interviewed staff S1 and S4. S1 stated he/she has witnessed times when R2 has tried to kiss R1. S1 stated he/she has not seen or heard of residents touching each other’s privates. S1 stated resident R2 is easily re-directed, he/she will listen to the staff.

S4 stated he/she was not present when the incidents occurred. S4 stated R2 has tried to kiss the other residents before and the staff will redirect R2, by saying R2 should not kiss unless the other residents want to. S4 stated he/she hasn’t seen resident R3 try to grab other residents’ privates.

On July 11 & 14, 2025, LPA Manuel Monter interviewed staff S1 and S2. Staff S1 stated he/she opened R3’s bedroom door and saw R1 kiss R3. S1 stated the kissing only occurred for a few seconds and he/she told the residents to stop. S1 stated it happened so fast and couldn’t intervene to stop it from happening. S1 stated he/she didn’t see either resident touching each other’s privates. S1 stated he/she didn’t observe R2 kiss R1.

S2 stated saw he/she went to R2’s bedroom and opened the bedroom door. S2 stated as he/she stated R2 kissed R1 for just second. S2 stated they only touched lips and he/she told them not to do that. S2 stated he/she didn’t observe R3 kiss R1. Staff S3 stated he/she has observed resident R2 and R3 attempting to kiss other residents in the past.

On July 24, 2025, Licensing Program Analyst Manuel Monter interviewed residents R1 and R3. Both residents interviewed were unable to provide answers to LPA's questions. Residents interviewed had behaviors such as not talking, or engaging in other actions such as playing with toy/eating etc.