Complaint Investigation Report

Facility is not providing adequate food portions for the resident:

On 10/05/2023, LPA interviewed Administrator (ADM). ADM stated he/she goes to grocery shopping at least once every week. ADM stated the facility food supplies should be no problem.

LPA interviewed House manager (HM). HM stated the facility prepares resident R1's lunches every Monday and Tuesday for R1's stay in the day program, R1's family member prepares R1's lunches every Wednesday and Thursday for R1's stay in the day program, and the day program prepares R1's lunches every Friday. HM stated the facility staff put R1's lunch box and clean clothes in R1's backpack for R1 to go to day program.

LPA observed staff provided snack to R1 after R1 returning from day program to the facility. S1 showed LPA R1's dedicated lunch box. LPA observed R1's lunch box is big enough for an adult if the food is filled up the lunch box, and R1's schedule for day program is 9:00AM to 3:00PM Monday to Friday.

Based on the observation and interviews, no evidence to indicate that the facility is not providing adequate food portions for the resident.

Resident's soiled clothing was left in backpack for multiple weeks:

On 10/05/2023, LPA interviewed House Manger (HM). HM stated the facility prepare clean clothes, clean diaper and lunch box in R1's backpack every day before he/she goes to the day program. HM stated R1 needs to check every 2 hours for diaper. HM stated the day program staff should change R1's diaper and clothes from R1's backpack if needed. HM stated the day program staff will throw R1's soiled diaper away, and will put R1's soiled clothes in a plastic bag and attached to R1's backpack. HM stated the facility staff check R1 and clean R1 when R1 returning from day program. HM stated if staff find R1's backpack with soiled clothes, the staff will laundry the clothes and put the clean clothes in the backpack. HM stated if the facility staff do not find the soiled clothes with R1's backpack, then the staff will change the clothes every two weeks.

LPA observed S1 changed R1's diaper and clothes, cleaned R1, and laundered R1's soiled clothes.

Based on the interviews and observation, no evidence to indicate that the resident's soiled clothing was left in backpack for multiple weeks.