Facility Evaluation Report

Licensing Program Analyst (LPA) Manuel Monter and Marcela Yanez arrived unannounced to deliver the results of a complaint investigation. During the complaint investigation, a case management deficiencies visit was conducted due to violations discovered during the investigation process. LPA met with Program Director (PD) Melissa Ramos

While investigating the complaint 26-AS-20240802161419 , LPA's discovered violations during the complaint investigation process. PD stated on July 15, 2024 she was informed by C1's family member that C1 had sustained bruises a week prior. PD stated she did not send an incident report. PD stead the Staff who was supposed to send it, became sick. And the incident Report regarding C1 was not sent.

Based on record review, the facility did not send an incident report regrading client C1.

Deficiencies are being cited per California Code of Regulations, Title 22. See LIC809-D. This report was reviewed with Program Director Melissa Ramos. A copy of the report and appeal rights were provided.