Complaint Investigation Report

435202301-12-5-2023-26-AS-KHOS-CZBQMA-20240109111714

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

11/09/2021 and conducted by Evaluator Grace Donato

COMPLAINT CONTROL NUMBER: 26-AS-20211109171759

Staff did not monitor residents interaction with each other.

On 12/5/23, Licensing Program Analyst (LPA) Grace Donato conducted an unannounced visit to deliver findings for the above allegation. LPA met with Office Manager Myra Belza. LPA explained the purpose of the visit.

Regarding the allegation of Staff did not monitor residents’ interaction with each other, RP stated that On 10/20/2021 at 10 pm, RP saw three staff watching football game on TV while one resident was in the dining room (no staff supervising), and another resident down a hall. RP wondered if staff were too busy to ensure safety of residents.

Based on interviews, both Resident Services Director (RSD) & Office Manager (OM) mentioned that around 10 pm is the change in shift between staff. The staff that were sitting and watching were already off and has turned over to the night shift.

Therefore, based on the interviews conducted, files reviewed, and information collected, the allegations mentioned are UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis.

Report is reviewed and a copy is provided.