Complaint Investigation Report

LPA asked S1 if they were allowing visitation within resident rooms at the facility. S1stated that visitation is largely restricted to the outdoor visitation area in the courtyard and the indoor visitation area located next to the facility office. LPA informed S1 that visitation shall not be restricted in any capacity, and that family members shall be permitted to visit loved ones within resident room and facility common areas.

Deficiency cited, see 9099-D. Appeal rights were provided. Administrator Garry Sneper was currently out of the country and was unable to be contacted during the investigation. LPA and S1 contacted temporary administrative authority Nora Saavera and a copy of the signed report was provided.