Complaint Investigation Report

425802138-6-27-2023-29-AS-KBUY-CYQ2Z5-20231220164946

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 21731 VENTURA BLVD. #250

This is an official report of an unannounced visit/investigation of a complaint received in our office on

06/26/2023 and conducted by Evaluator Jeannette Olson

COMPLAINT CONTROL NUMBER: 29-AS-20230626150252

Staff do not ensure facility has food and water in the quantity necessary to meet needs of residents.

Licensing Program Analyst (LPA) Jenny Olson conducted an unannounced 10-day complaint investigation visit to the facility above. LPA met with Administrator, and explained the purpose of the visit.

On the allegation: Staff do not ensure facility has food in the quantity necessary to meet needs of residents. LPA toured the facility kitchen and food storage areas around 1:50 PM. LPA conducted an inventory of the food in the facility, and observed the supply to be insufficient to meet the requirements of two days perishable and seven days nonperishable for the facility’s 7 clients. Staff interviewed indicated that the food supply has been an ongoing issue for several weeks. Staff stated management has been made aware yet says they have to stay on budget ($1,000/month). Interviews revealed there are often not enough food to feed the clients and staff have been buying food for clients with their own money and not getting reimbursed. Staff stated they brought it up to Regional Director yesterday who immediatly bought food to cover breakfast. Around 2pm today more food was purchased. Based on the information obtained, the allegation is deemed Substantiated at this time.

Exit interview conducted, deficiency cited, report and appeal rights printed and emailed.