Complaint Investigation Report

R1 explained that while retrieving mail, they scratched their forehead on an overgrown vine that grew from the neighbor’s yard and over the fence. R1 prefers to use bedroom door to walk to the mailbox, instead of using the front door. R1 reported injury to staff and was treated immediately. R1 stated they did not sustain any other injury. R1 lifted shirt during interview, to show no injury or scratches on abdomen. R1 further stated they feel safe, the food is good, and staff treat them nicely. R1 stated staff provide help as need and provide medicine.

Multiple staff stated that injury was reported and treated immediately. In addition, multiple staff stated that overgrown vines were trimmed back in an effort to avoid a repeat incident.

Although, the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.

An Exit interview conducted, and a copy of this report issued.