Complaint Investigation Report

32/96 (33%) resident calls were answered in less than 10 minutes, 28/96 (29%) resident calls were answered in 10-20 minutes, 11/96 (11%) resident calls were answered in 21-45 minutes, 25/96 (26%) residents button rang over 9 times and was never responded to. On 5/20/22, the administrator and staff interviewed stated the staff strive to respond to the call within 15 minutes or less. Based on the information obtained, the allegation is deemed Substantiated at this time.

Exit interview, deficiency cited on 9099-D, report emailed, appeal rights emailed.