Complaint Investigation Report
Census94
Date signed05/30/2023 10:58:37 AM
On 10/26/23 there was a second tray charge of $546. No refund was issued for the duplicate charge.
Administrator stated there is a flat fee for tray service. Administrator issued a refund to R1 for the double charges on 4/24/23 for $987, after the initial complaint visit. Based on the information obtained, the allegation, Facility did not issue a correct refund is Substantiated. A Technical Violation is issued because the facility issued a refund.
Exit Interview Conducted, copy of report, and appeal rights was issued via email and printed.
Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction