Complaint Investigation Report

Three staff members interviewed also stated there are backup MedTech’s or Caregivers to provide additional support. Administrator can hear all communication among staff from their walkie talkie. 9 of 9 residents stated that the staff consistently checks on them. LPA reviewed the facility’s frequent checklist, and R1 was regularly checked on and documented by staff. Therefore, based on the interviews, and record reviewed the allegation for lack of supervision resulting in resident sustaining multiple falls is deemed unsubstantiated at this time.

On the allegation: Resident is not receiving assistance with showers as needed: LPA Diaz interviewed both staff and residents regarding this allegation. All staff consistently stated procedures and experiences when showering residents. All staff stated they follow the shower schedule and have never forgotten to shower a resident. All staff members stated that they document the shower log if residents refuse to shower, therefore the next shift will be aware of residents that need showers. All staff members stated that they are unaware of any showering issues among the residents. The Administrator stated, there have not been any issues with showers, and nothing has been escalated regarding showers. The Administrator is involved and can hear all communication among staff from their walkie talkie. The administrator confirmed that the staff have been good about giving consistent showers with no issues. Incontinent residents stated they are content with the shower assistance and do not have any issues. R1 stated that their shower times are Tuesday and Friday, and shower assistant in the facility is fine. LPA reviewed the facility’s shower log and it confirms R1’s statement. Based on the interviews and records reviewed, the allegation that the Resident is not receiving assistance with showers as needed is deemed unsubstantiated at this time.

On the allegation: Facility does not provide food of the quality or quantity to meet the needs of the resident: Staff#1, (S1) explained that meals are served one floor at a time to ensure that meals are served hot. All staff interviewed stated that the facility provides good quality food. The food is warm and delivered immediately. Staff stated, some residents do not eat their food right away and then their food gets cold. The kitchen always provides vegetables, meat, bread and some type of side. All staff interviews confirm that meals are served warm. (S2) stated that the Food Service Director, and R1’s family had a discussion and created a special meal plan for R1. R1 would still reject food from the meal plan and then the facility would bring R1 an additional alternative meal at no cost. 2 of 9 residents interviewed stated the food is not served warm and the food is too dry or too tough to chew.