Complaint Investigation Report

Documents provided to Licensing and TCRC also allege the client was pushed while in the shower.

When interviewed, C1 did not report being pushed in the shower or having any items stolen. C1 expressed concern that Staff (S1) may have used a personal item (phone cord) without permission. Regarding verbal abuse, the only statement C1 recalled was S1 allegedly saying, “go ahead and hit me” and C1 alleges S1 indicated for C1 to hit them on their cheek. C1 confirmed they were not injured but did mention being pushed onto a bed at one point. C1 also stated that S1 did not assist with showering.

During interviews conducted on 10/8/25 and 10/14/25, witnesses reported that they did not observe any incidents of theft, verbal abuse, or physical abuse involving S1. Witnesses stated that S1 arrived for their shift, followed instructions provided by outgoing staff, and performed their duties as expected. Staff stated that S1 did help C1 with showering. Interview with clients on 10/14/2025 clients described S1’s personality, but did not provide more evidence to prove that S1 was verbally or physically abusive to C1.

Based on the interviews conducted, there is insufficient evidence to substantiate the allegations of theft, verbal abuse, or physical abuse. The facility acted promptly by removing S1 from duty upon learning of the allegations. C1 confirmed they are currently well and feel supported by the staff presently assisting them. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is unsubstantiated.

Exit interview conducted. Copy of report given to administrator.