Facility Evaluation Report

Licensing Program Analyst (LPA) Erika Miller and Tri-Counties Regional Center (TCRC) Quality Assurance Specialist (QAS) Miguel Maga ñ a conducted an unannounced case management visit to follow up on an incident that occurred with Client 1 (C1) on 9/17/24. LPA met with Raquel Salazar, (Administrator) and explained the purpose of the visit.

On 09/18/24, Administrator received an email from Calista Koska (Koska) Program Coordinator from C1 residence. C1 alleged on 9/17/24, a Day Program staff "hit him in the back of the head". Staff 1 (S1) was identified as the attendant on duty at the time of the alleged incident and was suspended from duties effective 9/18/24.

Quality Improvement Specialist (QI), Lupe Ramirez at Day Program conducted an internal investigation. The investigation was concluded on 9/23/24 and S1 returned to work on 9/24/24. A copy of the report is not available but will be provided later.

LPA and QA interviewed clients and staff that were present at that the time of the incident on 9/17/24.C1 denied that they made an allegation that S1 hit him in the back of the head. C1 explicitly stated that S1 did not hit him. C1 further stated that staff and peers treat him well.

S1 refuted C1’s allegation in its entirety and stated they would never put hands on a client. S1 further stated that they were siting in the back of the van and not near C1, who was in the front seat. S2 works alongside S1 and stated they have never observed S1 hit C1 or any other client. S3 stated that C1 did not have any behaviors last week and had no issue getting onto the van the day of the incident. S3 stated that C1 did not complain about any incidents in the van.