Complaint Investigation Report

On 5/11/2021 around 3pm, the hospital stated C1 was ready for discharge and that C1 needed to be picked up quickly, “within the hour.” The administrator stated she would try to pick up C1 within one hour but could be a little late. The administrator also tried calling the hospital later to state she was on her way to pick up C1 but could not get through to the discharge worker. C1 was discharged from the hospital and arrived at the facility between 5pm and 6pm. A credible witness confirmed C1’s needs were met while C1 resided at Providence Residential. C1 had lived at the facility for several months before the incidents where C1 was hospitalized. A plan was made to support C1, and a one-to-one staff was added as well as crisis support and mental health services. The credible witness stated C1 was doing well on the witness’s last visit and believed the facility was meeting C1’s needs. Based on the information obtained, the allegations are deemed unsubstantiated at this time.

Exit interview conducted and report emailed to licensee.