Complaint Investigation Report

them off the bed causing back pain when they hit the floor. On 04/09/2024 this facility submitted a Serious Incident Report to CCLD for the related incident that took place on 04/01/2024, stating, 04/01/2024 “staff dragged her from her feet off her bed as she was laying down and dropped her to the ground, which led to her hurting her back.” On 01/28/2025, LPA Jeffries collected facility Administrative Leave Notification for S4 which was dated 04/08/2024 indicating that S4 was put on administrative leave due to the allegations of client abuse of the incident on 04/01/2024. On 04/09/2025 LPA Jeffries contacted facility Administrator, and Peoples Care District Manager to verify that S4 has not returned back to work since 04/08/2024. Based on interviews and documentation there is enough evidence to support the allegations of, “Staff handled resident in a rough manner.” and “Staff speaks inappropriately to resident” both are substantiated at this time.

Exit interview, report read, violations cited, appeal rights and report provided.