Complaint Investigation Report

425802105-9-1-2021-29-AS-KBUY-C7BQQ3-20210929122140

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 21731 VENTURA BLVD. #250

This is an official report of an unannounced visit/investigation of a complaint received in our office on

08/13/2021 and conducted by Evaluator Toan Luong

COMPLAINT CONTROL NUMBER: 29-AS-20210813153357

On 9/1/21 at 2:45 PM, LPA Luong conducted an unannounced complaint visit to the facility to deliver final findings of the complaint allegation. LPA met with House Manager Lacey Hemeon and explained the purpose of the visit.

Allegation #1: Facility staff verbally abused client.

LPA conducted interviews with staff on 8/19/21 at 11:16 AM, 11:33 AM, and 11:46 AM. LPA interviewed clients on 8/19/21 at 11:09 AM 12:39 PM, and 12:56 PM. Interviews with clients reveals that clients are fearful of other clients. Clients gave accounts of client on client aggression and arguments. Clients did not describe any verbal abuse from staff when inquired. Staff interviews reveals that clients do not get along with each other and would have to be separated by staff when arguments arise. Clients would need to separate out of line of sight and staff provided incidents where clients were aggressing towards each other. Staff did not give an account of verbal abuse from other staff. At this time this allegation is deemed to be unsubstantiated.

Exit interview conducted, report emailed to administrator.