Complaint Investigation Report

The Administrator stated, clients and tenured staff will report observations or issues that occur in the facility, but nothing has been reported involving mistreatment. All staff stated that they have never seen or heard of any staff members being mistreated while in care. 3 out of 3 clients stated they are never mistreated by the staff int facility. Based on the interviews, on the allegation: residents are being mistreated while in care is deemed unsubstantiated at this time.

On the allegation: Staff did not treat resident with dignity. All staff stated that the residents are treated with dignity and staff members ensure residents are safe and their needs are being met. According the staff, caregivers are patient and speak to the clients politely. The caregivers are engaged with the clients, because they help cook, watch movies, and help guide or lead the clients. The staff stated that they are consistent but are never forceful with the clients. The caregivers never force the clients to do something they are unwilling to. The staff have observed their fellow staff members to treat clients with dignity and respect. 3 out of 3 clients stated, they are treated with dignity. According to the clients, the staff converse, watch movies, help cook, play tablet games and transport clients to the beauty salon. The clients stated that the staff are kind and the clients feel safe inside the facility. Based on the interviews, on the allegation: Staff did not treat resident with dignity is deemed unsubstantiated at this time.

On the allegation: Staff hit resident with an object. The staff members understand what a mandated reporter is. 6 out 6 staff stated they have never witnessed a staff member use an object to hit a resident but would immediately report it if they did. The Administrator stated that they are unaware of staff members hitting clients with objects. 3 out of 3 clients stated, the staff have never used objects in the facility to hit a resident. 1 out of 3 clients stated that clients throw objects inside the facility, but the staff do not use objects to hit clients. On the allegation: Staff hit resident with an object is deemed unsubstantiated at this time.