Complaint Investigation Report

LPA Jeffries observed R1’s desk, in R1’s room to have a basket on top of R1’s desk, with approximately 20 pieces of mail. In a telephone interview of R1’s responsible party (F1) on 05/02/2024, it was discovered that R1 has a family member who was R1’s Financial Trustee (F3). F1 provided contact information for F3. On 05/03/2024, LPA Rankin interviewed a witness (W1). W1 stated R1 confirmed current address listed on their account is the correct address. W1 confirmed multiple bank accounts and confirmed multiple unidentified charges to one of R1’s accounts. On 05/03/2024 R1’s Financial Trustee (F3) was interviewed via a telephone interview by LPA Rankin, F3 stated they (F3) could only see one account prior to the incident, but now all accounts information will come to F3 via e-statements. In an interview with Administrator Amelita Aquino it was stated that R1 received bank statements once per month at the facility, and S1 hand delivers all residents their mail directly. In an interview on 05/01/2024 with other residents in the facility, LPA Rankin was informed that they were receiving all their mail and not missing any mail to their knowledge. On 05/01/2024, LPA Jeffries interviewed Care Staff. Staff stated that the Administrator gets the mail and always gives the mail to the residents. On 05/02/2024, LPA Rankin interviewed Family Friend (F2), F2 was unaware that any of R1’s mail had been missing. Based on interviews, and observations, there is not enough evidence at this time to support the allegation of, “Facility staff are not providing resident mail” and it is unsubstantiated at this time.

As to the allegation of, “Resident is missing funds from account”, it was alleged that multiple debit card transactions, dating back to April 15, 2024 had cleared (R1’s) account, and the transactions did not appear to be made by R1. On 05/01/2024, LPA Jeffries and Rankin interviewed staff and residents. LPA Jeffries interviewed R1, R1 stated that R1 doesn’t know how much money was taken or how it was taken. R1 stated “I forget a lot of things lately.”