Complaint Investigation Report

According to Staff 1 (S1), R1 was quiet when they returned to facility but ultimately became moody and disruptive again. S1 also stated that R1 regularly has urinary problems and screams inside the facility.

The POA stated that R1 is declining in health and that R1 is a difficult resident. The POA confirmed R1’s defiant behavior inside the facility and stated that R1 is aggressive towards the Administrator. The POA also stated that R1 has always been accepted back to the facility when discharged from the hospital. Residents interviewed stated that they are happy living at the facility and have no complaints with the facility services. LPA made multiple attempts to contact the ER nurse but was unable to reach them. Based on the interviews and records reviewed, the allegation is deemed unsubstantiated at this time.