Complaint Investigation Report

All 4 of the residents go to an Adult Day Program and a body check is done daily on their return to the facility from the day program, nothing was noted on any of the four residents in care having any type of bruising. The facility and the day program submit incident reports to the department and no incident reports of any four of the residents was reported with any type of bruising. LPA De Leon interviewed the staff at the facility which revealed none of the four residents had any bruising. LPA De Leon reviewed all the medical records provided by the facility and nothing reported any type of bruising on residents in care. LPA Phillips conducted 2 unannounced annual visits during the investigation, LPA Philips toured the facility, conducted interviews on 06/27/2023 and 06/22/2024 and did not observe any residents with bruising. Due to the lack of evidence to support this allegation it is Unsubstantiated at this time.

On the allegation: Facility staff did not meet residents' hygiene needs. LPA De Leon conducted interview with staff which revealed the facility assist the residents with showers two times daily in the morning before they go out in the community for program and before bed. The staff help assist the residents daily with grooming and hygiene. The staff assist and make sure the resident have clean clothing on daily and clean pajamas at night. Staff stated laundry is done daily at the facility with clean clothes, linens, and towels and all items are marked for each resident. Staff stated that all four residents shower twice daily and none of the four residents ever refuse to shower. LPA reviewed incident reports for the facility and the day program and none of the four residents have any reports regarding hygiene. LPA reviewed medical records nothing was noted for any four residents’ hygiene issues or problems. LPA De Leon observed three of the residents in care on 01/18/2023 and did not observe any of the three having any hygiene issues. LPA Phillips conducted unannounced annual visits on 06/27/2023 and 06/22/2024 and did not note any residents with hygiene issues. Due to the lack of evidence to support this allegation it is Unsubstantiated at this time.

On the allegation: Facility staff did not ensure that a resident received medical treatment. LPA requested and reviewed medical records on all four residents in care, all four residents had LIC 602 Physicians reports, those that had encounters with ER visits had discharge paperwork on file, Lab orders were on file, CHC summary of visits and Bauer records of Medical and Dental care forms were on file. LPA interviewed staff which revealed the Administrator is in charge of making and taking residents to appointments, Administrator is on top of appointments for residents and they go when they need to, the staff can transport to urgent care and other appointments if needed, and If it is an emergency the staff call 911. The facility residents are Tri-Counties Regional Center (TCRC) clients and are seen on a quarterly and annual basis for Individual Service Plans and assessments. Due to the lack of evidence to support this allegation it is Unsubstantiated .