Complaint Investigation Report

The facility was seen to be in good repair inside and outside. 2 out of 2 residents stated they like living at the facility and they have no problems with both ramps. 1 out of 2 residents stated they have never seen anyone in the facility trip on any ramp. Resident 1 (R1) stated on one occasion they rolled their walker off the side of the ramp but admitted it was their fault and not due to the ramp, and they did not fall or lose their balance. R1 stated that the ramps do not endanger the residents. R1 also stated residents are closely watched and consistently assisted by staff to prevent any harm. All staff interviewed stated that they have never seen anyone trip or fall using the ramps and the ramps are not hazardous. Staff stated they frequently monitor the residents throughout their shift. The Administrator and Licensee stated that Community Care Licensing recommended to build the ramps for residents in the facility. The Administrator and Licensee offered to install additional handrails for the safety of the residents. Based on the interviews and observation, the allegation: Facility installed ramps which create hazards to the residents is deemed unsubstantiated at this time.