Complaint Investigation Report

Administrator did not issue a refund of the rent paid after the death of the resident due to charging R1 for optional items and services for Hospice fees. Administrator did not understand that Hospice fees were not written in the admission agreement (AA) or an addendum to the AA to be able to charge these optional items and services to R1. Administrator agreed to issue a refund to R1's RP. The RP paid rent for March 2024 in the amount of $3700.00. R1 passed away and belongings were packed up from R1's room on 03/07/2024. The facility owes the RP a refund for 24 days at a daily rate of $119.35 per day for a total amount of $2864.40. Based on the evidence this allegation is deemed Substantiated at this time.

Exit interview conducted, deficiency cited, copy of report and appeal rights printed for Administrator.