Complaint Investigation Report

424700034-4-26-2024-47-HC-WSCT-D4TLJH-20240430084756

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

HOME CARE SERVICES , 744 P STREET, MS 09-14-90

This is an official report of an unannounced visit/investigation of a complaint received in our office on

12/12/2023 and conducted by Evaluator Ramsey Chimienti

COMPLAINT CONTROL NUMBER: 47-HC-20231212083857

Home Care Organization has a unregistered Home Care Aide working with clients before their background check has been cleared.

On 3/14/24, Analyst Ramsey Chimienti arrived at the business address for Superior Senior Home Care. Analyst Chimienti introduced himself and was greeted by Pablo Martinez. Analyst explained that he was there to investigate the above complaint allegation. Analyst Chimienti interviewed Mr. Martinez regarding the company’s onboarding process for caregivers including background check and registration on the Home Care Aide (HCA) Registry. Analyst Chimienti also reviewed personnel files and payroll to ensure licensing requirements are met. The documentation demonstrated that certain Home Care Aide staff are working prior to clearance on the Home Care Aide Registry. The licensee acknowledged that caregivers had worked shifts prior to clearance on the Home Care Aide Registry.

Based on Analyst’s observations and interviews, the preponderance of evidence standard has been met, therefore, the above allegations are found to be SUBSTANTIATED. Health and Safety Code, Division 2, Chapter 13, Article 7, Section 1796.43(a) is being cited on the attached LIC 9099D.

Analyst Chimienti concluded the visit with an exit interview and provided a copy of the HCS 9099 and 9099D investigation reports along with appeal rights.