Complaint Investigation Report

On the allegation: Financial abuse. It was alleged that Staff 1 (S1) borrowed money from clients in the facility. Personal & Incidental money and logs were reviewed during the visit, and the clients’ money was accounted for. Staff stated they had heard that S1 had collected clients’ rent money and put it in an envelope in the kitchen, instead of locking it up. Client interviews revealed S1 kept their P&I money in the kitchen, not locked up, and stated it was at S1’s home on one occasion. Additionally, there was an occasion where approximately $20 was missing from their P&I money, which later reappeared. Client interviews also revealed S1 regularly asked to borrow money from clients, approximately $20-25 at a time, and S1 paid back the money within a couple of days. Client estimated around $200 was loaned to S1 in total. Clients confirmed although their money was temporarily “borrowed” by S1, they did not have any money or personal property missing. LPA interviewed S1, who at first denied taking money from the clients. S1 stated clients give her their money because they don’t trust other staff, and she took their money home because she doesn’t trust other staff. Later S1 admitted they did borrow money from a client for gas, approximately $20, but gave it back within a couple of days. Additionally, multiple clients stated S1 provided their boyfriend (Person 1, P1) food from the facility on multiple occasions. S1 denied providing P1 with food from the facility. Based on the information obtained, the allegation is deemed Substantiated at this time.

On the allegations: Uncleared individual present in facility, Staff did not provide adequate supervision to clients, and Staff did not provide a safe environment for clients. It was alleged P1, who is not a staff at the facility and was not fingerprint cleared, drove the clients around while S1 slept in the passenger seat. It was also alleged P1 was driving unsafely. Clients stated a few weeks ago there was an incident on an outing in the facility car, where S1 started to not feel well. S1 picked up P1, and P1 proceeded to drive them. They went shopping and had dinner, and P1 drove home. Clients indicated P1 was “driving crazy” and tried to pass cars unsafely. Clients stated they were scared. Clients also stated S1 was asleep in the passenger seat. When interviewed, S1 changed their story, but ultimately confirmed P1 does not have fingerprint clearance and drove the facility car with clients in it. S1 stated they did not believe P1’s driving was unsafe, and stated they were not asleep in the car, but were resting their eyes and opening and closing them.

Staff and clients also stated P1 helped move a bed in the facility on one occasion. Client interviews revealed P1 came inside the facility multiple times when S1 was present, but they were never left alone with P1 inside the facility. S1 changed their story, but ultimately confirmed P1 helped move the furniture in the facility, and had been inside at least two to three times.