Complaint Investigation Report

Additionally, 7 of 8 staff stated that S9 had made a demand comment to S1, 5 of 8 staff, stated that was aggressive and not work appropriate (Get in my office, now!”) LPA noted that all staff and clients in program building heard S9 address S1 according to interviews. 8 of 8 staff stated that there were no outings on May 1, 2026, and all clients and staff were present at the facility during the time of the two known verbal outbursts by S1 and S9 on May 1, 2026. On 05/05/2026, LPA and Program Director, Steven Almaguer conducted interviews with Client 1 (C1) and C2. C1 was unable to answer questions pertaining to May 1, 2026. C2 stated that they did hear “staff” yelling on May 1, 2026. On 05/05/2026, LPA conducted file review of facility staff schedule and client assignment for May 1, 2026, and noted that 8 staff working with 13 clients in care. LPA noted that S1 was assigned to two clients C1, and C2, on May 1, 2026. On 05/11/2026, LPA conducted aI phone interview with S9 who stated, they did used elevated tone when addressing S1 but not yell.” Based on interviews, admissions, and documentation there is enough evidence to support the allegation of, “Staff conduct poses a risk to clients in care.” and is substantiated at this time.

Exit interview, report read, appeal rights, and report provided.