Complaint Investigation Report

LPA's interviewed staff at 10:35am, 10:40am, 10:50am, 11:15am, 11:19am, 11:24 am, 11:34am and 11:43 am. LPA's interviewed clients at 11:50am, 11:55am, 12:05pm, and 12:10pm.

On the allegation: Staff are smoking in the presence of clients. LPA De Leon and Phillips interviewed staff and clients which revealed 6/8 staff stated a few of the staff smoke and a client usually follows them out to where they smoke. Two staff stated they smoke down wind from the clients in their presence. None of the staff were able to tell LPA's where the area specifically designated for smoking was located. Only 1 out of 4 clients stated the staff smoke out front of the building. LPA De Leon observed staff smoking in the parking space out the front of the building with a client in the van in the next parking space over. LPA De Leon observed another staff vaping right outside the front door next to the pillar on the walkway with no clients present. One client in particular follows staff outside when they smoke and staff have seen this. Based on the evidence this allegation is deemed Substantiated at this time.

Exit interview conducted, deficiency cited, copy of report and appeal rights printed and left with Administrator.