Complaint Investigation Report

LPA verified with Dignity Hospice that this was a volunteer sent by the agency to visit R1. The facility has a visiting policy of 10am-7pm 7 days per week and when a resident is on hospice services the volunteers can come during and out of those hours if needed. The facility, R1 and Dignity have a hospice care plan for R1 and agree to carry out the care plan and allow for visitation with R1. Staff interviews revealed no visitor for R1 was denied entry to see R1. Based on the lack of evidence this allegation is Unsubstantiated at this time.

Exit interview conducted and copy of report printed for Administrator.