Complaint Investigation Report

The “Resident Incident Details Report” that was provided by facility, which shows 20 calls from R1’s room, dating from 04/13/2025 through 05/07/2025. 14 of 20 calls showed a response time ranging from approximately 11 minutes and 22 seconds (11:22) to 1 hour 49 minutes and 46 seconds (1:49:46) resulting in late responses average of approximately 41 minutes per late call, of the 14 late calls. And 1 minute and 35 seconds (1:35) average per the 6 acceptable call response times. At this time there is sufficient evidence to support the allegation of, “Facility did not answer residents call button in a timely manner.” and is substantiated at this time.

Exit interview, report read, appeal rights and report provided.