Complaint Investigation Report

On 03/28/2025, Administrator Robin Murray contacted LPA Jeffries via email and noted that the system had been down and there is a loaner system in place on 03/26/2025, while the main system is being repaired and 1-hour checks were be conducted by facility staff. Administrator Robin Murray stated that the loaner system had also been alerting inaccurately reporting the wrong room numbers. Administrator Robin Murray noted that the pull strings in each room were also not working and reporting correctly. At this time there is enough evidence to support the allegation of, “Staff does not ensure resident call buttons are in good repair” and is substantiated at this time.

Exit interview, report read, report and appeal rights provided.