Complaint Investigation Report

Staff interviewed stated that facility does not prevent calls or visitors unless there is a restriction through conservatorship. Staff have never observed staff turn away visitors or terminate calls. A staff member further added that only the conservatorship (TCRC) can terminate phone calls.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegations are Unsubstantiated.

An Exit interview conducted, and a copy of this report issued.