Complaint Investigation Report

the staff took the box for breakfast out of the trash, threw it at R2, and stated R2 did eat breakfast but they are not remembering. LPA reviewed an on-site in-service training sheet dated 11/10/2022 conducted by administrator at the time. Topics discussed include “sensitivity training.” In the training notes, administrator discussed standards/expectations including “customer service,” and “exercise patience and slow down with resident interactions so you are better understood and so are they.” Administrator also notes “communication between staff should always be respectful and professional.” Another training dated 10/19/2022 states to be respectful and be kind. Residents interviewed indicated they had heard staff speak inappropriately to others. One resident interviewed stated a while ago a staff member was “a little huffy” responding to residents when they complained about slow meal service. Based on the information obtained, the allegation is deemed Substantiated at this time.

The following deficiencies were observed (See LIC 9099-D) and cited from the California Code of Regulations, Title 22. Failure to correct the deficiencies may result in additional civil penalties.

Exit interview conducted. A copy of the report and appeal rights were issued at the time of the visit.