Complaint Investigation Report

On the allegation: Staff did not abide by resident's admissions agreement. LPA emailed the administrator to find out what happened with this perspective resident that did not move into the facility which revealed the perspective resident’s family inquired about placing at community for a respite stay while on vacation. After reviewing LIC 602A the facility asked the family a few more detailed questions regarding the behaviors that were listed on LIC 602A. The facility decided to ask for a 1:1 to be present for the first week of the stay to assist the perspective resident in the transition due to the additional information the facility received back from the family. The TB test had not been completed and was needed before moving in on 03/21/2025 and move in was postponed to 03/22/2025 due to the TB not being completed. The family verbally agreed to the 1:1 so it was coordinated with 1Heart Agency to be here in the community by the time the resident was expected to arrive. On 3/22/2025 the facility was notified the move was postponed to 3/25/25 due to the TB needing to be read and finalized. On the morning of 03/25/25 the family came to the community and told the staff the perspective resident would not be moving in. The original rent quoted for the respite stay of $255 per day with the intention of staying for 30 days at $7650, the fee did not change, and the facility offered to cover the 1:1 for the perspective resident for the one week. The perspective resident did not pay rent; a $500 preadmission fee was paid to hold the room, and the fee was refunded due to the resident not moving in. Based on the admission agreement and the refund issued this allegation is Unsubstantiated at this time.

On the allegation: Staff left resident in wheelchair for an extended period of time. LPA interviewed 8/8 staff and 7/7 residents, and no one knew of a male resident being left in a wheelchair for extended periods of time in the front lobby unattended. Based on the lack of evidence this allegation is Unsubstantiated at this time.

Exit interview completed and copy of report printed or Administrator.