Complaint Investigation Report

more than others. During interviews with residents, residents demonstrated difficulty hearing LPA during interviews. Additionally, LPA observed S1 complimenting residents throughout LPA’s visit. Observations made and interviews conducted, the allegation that staff yell at residents is deemed Unsubstantiated at this time.

On the allegation, Staff confine residents in their rooms: Upon LPA’s visit to the facility on 4/14/2023 and 5/26/2023, LPA observed five (5) residents in the living room upon LPA’s arrival. On today’s visit, LPA observed four (4) residents in the living room upon LPA’s arrival. Interviews conducted revealed residents are free to exercise their choice of whether they want to be in their room or be out in the common area. Interviews revealed Resident 1 (R1), Resident 2 (R2), Resident 3 (R3) and Resident 4 (R4) frequently sit in the living room after breakfast and through lunch. Interviews conducted further revealed Resident 5 (R5) prefers to stay in their room throughout the day and into the night; R5 does not like TV or music and prefers a very quiet environment; R5 regularly eats all meals in their room by R5’s choice. Licensee stated R5 is adamant about R5’s quiet environment. Based on observations made and interviews conducted, the allegation that staff confine residents in their rooms is deemed Unsubstantiated at this time.

On the allegation, Staff did not provide resident with housekeeping service: Upon LPA’s visit to the facility on 4/14/2023 and 5/26/2023, LPA noted and observed the facility to be clean, odorless, and in good repair. During today’s visit, LPA observed the facility to be clean, odorless, and in good repair. Interviews conducted revealed staff change the bedding at least once a week and on an as needed basis; Staff on duty are caregivers who change bedding and observe any housekeeping needs; floors are cleaned (swept and washed) every day; trash is taken out several times each day; windows and screens are cleaned on a regular basis; and bathrooms are cleaned every day. Interviews conducted further revealed Staff 2 (S2) conducts a “deep” cleaning on S2’s regularly scheduled shift twice each week. Staff interviews revealed S2 is very diligent about the cleanliness of the facility when on duty. Based on observations made and interviews conducted, the allegation that Staff did not provide resident with housekeeping service is deemed Unsubstantiated at this time.