Complaint Investigation Report

424700036-7-7-2026-47-HC-WSCT-DWTSTW-20260810141012

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

HOME CARE SERVICES , 744 P STREET, MS 09-14-90

This is an official report of an unannounced visit/investigation of a complaint received in our office on

05/14/2026 and conducted by Evaluator Ruben Perez

COMPLAINT CONTROL NUMBER: 47-HC-20260514094335

HCO is providing catheter care to client.

On July 7, 2026, Enforcement Analyst (EA) Ruben Perez arrived at the business address for Helping Hands Group to investigate the above complaint allegation. EA Perez introduced himself and was greeted by designee Xochitl Mendez. EA Perez explained the purpose of the visit and conducted an interview regarding the organization’s caregiver onboarding process, including background check procedures, training requirements, and tuberculosis (TB) clearance. EA Perez also reviewed personnel records and payroll documentation to verify compliance with applicable licensing requirements.

During the interview, EA Perez discussed the medical services provided by the organization. The designee confirmed that caregivers were emptying a clients' catheter drainage bag but stated they were unaware that this activity is considered a medical service.

Based on the EA’s observations and interviews, the preponderance of evidence standard has been met, therefore, the above allegation is found to be SUBSTANTIATED. Health and Safety Code, Division 2, Chapter 13, Article 7, Section 1796.43(a) is being cited on the attached LIC 9099D.

Analyst Perez concluded the visit with an exit interview and provided a copy of the HCS 9099 investigation report along with appeal rights.