Home Care Organization Evaluation Report

Home Care Services Bureau (HCSB) Analysts, Ryan Chan and Mila Quinto arrived at the business office of Helping Hands Group on 7/11/24 for a post licensing inspection. Upon arrival, analysts were greeted by Xochitl Mendez Care Manager, during the visit Marlee King VP of Business Development arrived. The proper posting of business hours and license was observed. The proof of insurance's record was reviewed. The analyst were then shown to an area where the review of personnel and administrative files could be performed. Analysts were unable to complete the visit due to time constraints but will return to complete the inspection.

Analysts Chan and Quinto concluded the visit with an exit interview.