Complaint Investigation Report

Based on the third party radiology company interviewed, they never went to the facility on 6/30/25. The third party radiology company called the facility on 6/30/25 to schedule an appointment for 7/1/25, however were told by facility staff that R1 no longer resided at the facility. Radiology company called the physician's office to confirm and eventually did go out to the facility and do chest x-rays for R1 on 7/1/25.

Based on documents reviewed, it was observed that the facility only faxed the physician's office on 6/29/25 and called the after-hour supportive care service number on 7/1/25 and received confirmation from the physician's office indicating that the fax was received. According to the administrator, the med-techs only have access to the phones so if someone called to schedule an appointment for a resident, the med-techs and/or the directors would be aware of it. Based on interviews with the med-techs that were on shift 6/30/25 and 7/1/25, it was indicated that no agency called to schedule an appointment for R1 and that all med-techs are aware of R1 and who he/she is. In addition, they indicated that only med-techs have access to the phone so if someone did call to schedule an appointment for R1, they would be aware.

Therefore, based on interviews conducted and record reviewed, the department has determined that although the above allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegations are UNSUBSTANTIATED.

Report is reviewed with the Dietary Supervisor, Francis Macahilas and a copy is provided.