Complaint Investigation Report

LPA Jeffries conducted interview of F1 on 08/07/2024, where F1 stated that C1 and C2 were independent to make their own decisions and were not subject to conservatorship of any kind. F1 stated that C1 and C2 had family visits with F1 on the following dates, one unspecified date in 2022, April 4th, 2023, May 12th-15th 2023, Day visit in August of 2023, and July of 2024, to F1’s recollection. F1 stated that Administrator had invited F1 to new facility location by phone but did not meet C1 and C2 at the other facility locations. Interview of Licensee, Diane Young on 08/08/2024, Licensee stated that C1 and C2 did not have a POA or conservatorship and were both independent adults who made their own decisions and not required by regulations to notify relatives of facility change of location. Licensee stated that they had invited F1 to come to the current facility to visit C1 and C2 but could not recall the date of the invite that was offered over the telephone and that F1 declined the visit at that time. On 08/09/2024, LPA Jeffries conducted an interview with Witness 1 (W1) who stated that C1 and C2 were both considered independent adults that make their own decisions and sign their own forms. W1 stated that visitations with C1 and C2 were mostly facilitated by Day Programs or Facility facilitating dropping C1 and C2 off at a designated location due to far travel distances. On 08/15/2024, LPA Jeffries interviewed C1 and C2, both stated that they had been on several visits with F1 over the past 3 years. Based on documentation and interviews it was discovered that C1 and C2 were independent Adults, and both C1 and C1 did not require or have an identified responsible party and had several visits away from the facility. At this time there is not enough evidence to support the allegation of, “Licensee did not notify clients responsible party of new facility location.” “Licensee did not allow clients to have visitors in the facility.”, and “, “Licensee did not allow clients to leave the facility.” and is unsubstantiated at this time.

As to the allegations of, “Licensee did not allow clients to eat dinner in the dining room with the other clients.” and “Staff did not ensure the food was of good quality.” It was alleged that, C1 and C2 were not allowed to sit in dining room with other clients and were serve low quality food like canned ravioli, cereal, and macaroni and cheese, chicken nuggets, and fast food. It was discovered through interviews and observations. On 08/15/2024, LPA Jeffries conducted interviews with C1 and C2, both stated that they sometimes would eat at the dinner table and sometimes eat in their room. C1 and C2 both stated that they did have a choice of where they ate their meals. Both C1 and C2 stated that the facility food was good. Both stated they enjoy fast food.