Complaint Investigation Report

LPA interviewed residents which revealed Resident 1 (R1) was admitted to the facility on 11/17/2024 and brought R1's own hospital bed that had been purchased in 2020 in Oregon years prior to move in. The lower section of the bed is not working properly and R1 feels the facility knows how to fix it and is just not fixing it for R1.

LPA conducted interview with Administrator which revealed Resident 1 (R1) brought in R1's own bed at admissions. The bed is a hospital bed and is not working correctly, the knee parts motor is going out and it will not work to lift and lower the knee section of the bed at all times. Administrator called several local businesses to see if they could fix the bed but due to it not being purchased from those companies they can not service it. Administrator notified family that is was not working correctly and family said they would take care of it. The facility staff contacted the manufacturer of the bed and on speaker phone walked the staff and R1 thorough the steps to try to lower the knee section of the bed, the staff was able to get the bed lowered so it can be used properly but the knee section motor is going out so it works at times and then doesn't at times to lift and lower the knee section of the bed. The Administrator offered to purchase a new bed from BestCare Pharmacy but R1 does not want the facility to purchase a new bed, R1 wants R1's bed fixed. the facility will do whatever is needed to accommodate R1 unfortunately the bed will probably need to be replaced as it can not be fixed and R1's family is aware and working on their end to get a replacement that will satisfy R1. R1 does have appropriate sleeping accommodations at this time.

LPA conducted interview with staff 2 (S2) which revealed the staff contacted the manufacture of the bed and went through the steps of trying to fix it on speaker phone, the staff was able to go under the bed and fix the knee part to lower so the bed can be used but the knee section motor is not working properly all the time so it gets stuck in the higher or lower positon of the knee section. The manufacturer said it could be the knee section motor is going out and will need to be replaced or a new bed purchased and the company can not do anything for R1. The staff offered a bed that is stored in the garage but R1 refused the bed, the staff said they could purchase a new one and R1 said no R1 wants R1's bed fixed. The facility is unable to make that happen after several phone calls to the manufacturer. S2 talked to R1 and said that if R1 wants R1 knees raised and the bed is not working they can place pillows or cushions to elevate R1's knees and feet but that is not what R1 wants, R1 wants the bed fixed.