Complaint Investigation Report

On 01/17/2025, LPA Jeffries conducted interviews with Residents 1, 2, and 3 (R1, R2, and R3) who all stated that they have not had any issues with medication while at this facility. As this time there is not enough evidence to support the allegation of, “Staff do not have adequate training.” and is unsubstantiated at this time.

As to the allegation of, “Residents are not being provide with appropriate food service." It was alleged that R2 had modified diet due to diabetes, but nothing was changed in their diet was changed at all." It was discovered through in interview on 01/17/2025 with R2 that the facility has excellent menu choices and a variety of foods that meets R2’s dietary restrictions. R2 stated that the first evening they arrived at the facility they had made a specific food request and the food request was fulfilled that next morning. R2 stated they had “Zero issues” with food at the facility and they are please with food choices. On 01/17/2025, LPA Jeffries conducted an interview with S2 who stated that they facility allows for client’s choice in food request and when new clients come in they are screened for dietary requirements and preferences. On 01/17/2025, LPA Jeffries observed a weekly menu posted in the kitchen of the facility. At this time there is not enough evidence to support the allegation of, “Residents are not being provided with appropriate food services.”