Complaint Investigation Report

Staff stated sometimes the scheduled activities were offered to the residents, but not always depending on the needs of the residents throughout the day. Based on all interviews conducted and documents obtained, at this time the above allegation was found to be unsubstantiated .

On allegation: Staff do not meet residents oral hygiene needs. It was alleged Resident #1's (R1’s) teeth look like they have not been brushed and their family has to help them brush their teeth. Interviews reveled R1 took care of their own oral care needs, but due to all hygiene items being locked up they had to ask staff for access to their toothpaste. On several occasions R1 was often frustrated not having access to their toothpaste and stated “it’s not like I am going to eat it”. Staff were able to provide R1 access to their toothpaste when they asked for it. Record review of R1’s LIC602A Physician’s Report dated 11/22/2024 is mark “yes” next to “at risk if allowed direct access to personal hygiene items”. Based on all interviews conducted and documents obtained, at this time the above allegation was found to be unsubstantiated .

Exit interview conducted, report signed, and report provided to the Administrator.