Complaint Investigation Report

Interviews revealed no firsthand observation of S1 sleeping in any resident’s room. No witnesses confirmed personally seeing S1 asleep in a resident’s bed or elsewhere in resident rooms. S1 denied ever sleeping in resident rooms.

During the investigation, multiple staff reported concerns unrelated to sleeping. Staff stated that S1 spends a significant amount of work time on their personal phone, leaving other staff to perform resident care and assigned tasks. Staff reported that although S1 will assist when asked, S1 often remains distracted by their phone, including while helping coworkers.

A review of S1’s personnel file revealed that S1 has been counseled on three separate occasions for excessive personal phone use while on duty: in October 2025, December 2025, and March 2026.

Based on all interviews conducted, at this time the above allegation was found to be unsubstantiated , meaning that the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred. Technical assistance was provided and LPA reviewed with the Administrator the impact that distracted staff for extended periods of time can have on the care and safety of residents.

Exit interview conducted, report signed, and report provided to the Administrator.