Complaint Investigation Report

However, there is no indication on the residents billing statement that the newly added service will be prorated, which caused a temporary over billing when services are added during the billing cycle. Additionally, the residents bill has an overdue amount in three time frame sections at the bottom of the billing form that indicates the amount of time there is with a past due amount, which can be inaccurate based on the initial monthly overcharging amount before prorated and credited amount. The facility overcharges the new service without explanation of how it gets resolved, and because there is no explanation the resident receives a bill for the wrong amount for that month and the bill reflects a past due amount, placing an inaccurate past due amount on the residents bill at the bottom of the bill. Based on the initial monthly overcharge the allegation of, “Facility overcharging residents in care.” Is substantiated at this time.

The same type of allegation was addressed and cited on Case# 29-AS-20221109110234 during the same time period investigated, subsequently there will be no LIC9099-D for this report, see referenced case report for deficiency and plan of correction..

Exit interview, report read, appeal rights and report provided.