Complaint Investigation Report

S1 was working with R1’s Doctor, home health and the outpatient surgery center to figure out how they could get labs so the procedure could be performed. On 12/18/2024 R1 was taken to R1’s Primary Doctor regarding some hip pain and an annual visit to discuss labs, Tylenol was prescribed for hip pain and it was unrelated to the pain pump. On 12/21/2024 R1 had another appointment with pain management to refill the pain pump. The Administrator was discussing with R1’s doctor if labs could not be done if they could go to pill form of the medication and not replace the pump. On 01/28/2024 R1 was having pain issues and was sent to the ER was discharged will follow up with Pain Management appointment set for 02/07/2024. On 02/01/2024 R1 was taken to Surgery center to have R1’s procedure done, R1 was having a high heart rate and was referred to go the ER, tests were run and R1 was admitted for observation, tests came back negative, and everything looked good. On 02/15/2024 R1 was taken to appointment at the Surgery Center to have the pain pump procedure but had a high temperature and was told to go to the ER, R1 was diagnosis with Rhinovirus, given antibiotics, was admitted to the hospital and had some fluid drained around the pump. On 04/18/2024 R1 was taken to the ER, R1 was admitted for tests which revealed a UTI diagnosis and R! was discharged on 04/202024. R1 did have the surgery in May 2024 to replace the battery on the pain pump. Staff acted when R1 was not feeling well, taken to the ER when needed and was hospitalized on 2 occasions. Based on the evidence staff did not neglect R1 and therefore this allegation is Unsubstantiated at this time.

Exit interview conducted and copy of report printed for back up to Administrator.